Terms of Service

The service

CallEma answers inbound calls to a number you activate, can book appointments, take messages, and capture leads according to the settings you configure. Ema cannot answer calls until a CallEma number is active.

Features marked Coming Soon in the dashboard are not part of the live service. CallEma does not record call audio. When transcription is enabled in Call Handling, a text turn log of the call may be stored for your dashboard. CallEma does not transfer live callers to a human or provide voicemail unless we later enable those features and update these terms.

Eligibility and acceptable use

You must be able to enter a binding contract and use the service for a legitimate business. The service is available to US businesses only at this time.

You may not use CallEma for healthcare or other HIPAA-covered services, for illegal activity, to impersonate another business, or to send spam. You are responsible for the accuracy of the business information, hours, and instructions you give Ema.

Accounts, numbers, and billing

You are responsible for keeping your login secure. A free trial number is a limited, CallEma-provided line and may be reclaimed when the trial ends. A purchased number is billed under your selected plan, typically with a card on file and a plan trial period described at checkout.

Premium AI models may use a monthly included allowance and optional extra credits. If that budget is empty, calls fall back to the included default model. Callers are not dropped solely because premium budget ran out.

Fees are charged by Stripe. You can cancel from Account billing; access continues through the paid period unless we state otherwise at checkout.

Calendars and third parties

Optional Google Calendar and Calendly connections are provided as-is. Calendly's booking API requires a paid Calendly plan. If a requested time is not an open Calendly slot, CallEma may still save the appointment without creating a calendar event. Reschedules in CallEma may not update Calendly.

Disclaimer and liability

The service is provided “as is.” AI responses can be incomplete or incorrect. You should review appointments, messages, and leads. To the fullest extent allowed by law, CallEma is not liable for lost profits, missed calls, or indirect damages, and our total liability is limited to the amounts you paid us in the three months before the claim.

Termination

You may delete your account from the dashboard. We may suspend or terminate access for unpaid invoices, abuse, or legal risk. Phone numbers may be released according to the carrier and plan rules after cancellation.

Contact

Legal and support requests: support@callema.com or the contact form. Privacy details are in our Privacy Policy.